Performance
You have told us what matters most to you:
- Customer service – reduced call waiting times and response to complaints
- Repairs and maintenance – improvements to timescales and the service we provide
- Support to maintain your tenancy – provision and information in a way that suits you
Carl and Jo work in our repairs team, helping to keep customers safe and well at home. Jo is one of our apprentices and loves learning on the job with mentor Carl.
Shadrack is our one of our Home Improvement Agency team leaders. He has progressed through the company after joining as a Tenancy Officer through an employment scheme. He’s an award-winning employee and goes the extra mile to support customers.